Refund policy
At T-Top Vibes, many of our products are made to order or shipped directly from our authorized supplier partners. Because of this, we do not accept returns for buyer's remorse, ordering the wrong item, selecting the wrong size, or changing your mind.
Eligible Returns
We will gladly assist with orders that:
- Arrive damaged during shipping
- Arrive defective or have a manufacturing defect
- Contain the incorrect item
Reporting a Problem
Please contact support@ttopvibes.com within 24 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping box and packaging if the item was damaged during shipping
Failure to report shipping damage within 24 hours may affect our ability to process a claim with the shipping carrier or manufacturer.
Return Authorization
Please do not return any products without first contacting us. Because many items ship directly from our supplier partners, return instructions vary by manufacturer. If your return is approved, we will provide the appropriate return instructions.
Refunds
Once your claim has been reviewed and approved, we will process your refund or replacement as quickly as possible. Approved refunds are issued back to the original payment method. Depending on your financial institution, refunds may take 5 to 10 business days to appear.
Exchanges
If you receive a defective or incorrect item, we will work with you to provide a replacement when available. Exchanges for incorrect size, color, or buyer preference are generally not available because many products are made to order or shipped directly from our supplier partners.
Questions
If you have any questions regarding your order, please contact us at:
We're committed to making things right whenever an order doesn't arrive as expected.