Refund policy

Returns & Refunds Policy

We want you to feel confident ordering from T-Top Vibes. If you have questions about sizing, fit, colors, compatibility, or product details, contact us before purchasing. We’re happy to help you choose the right item.

If something goes wrong with your order, we’ll work with you to resolve it.

Damaged, Defective, or Incorrect Items

Please contact support@ttopvibes.com if:

• Your item arrives damaged or defective.
• You receive a different item, size, or color than you ordered.
• Your item is materially different from its description.

Depending on the issue, the resolution may include a replacement, exchange, or refund.

How to Request Help

• Your order number.
• A brief description of the problem.
• Clear photos showing the item and issue, when possible.

For shipping damage, please keep the packaging and include photos of the box if available. If you cannot provide photos, contact us so we can discuss how to review your concern.

We do not require problems to be reported within 24 hours of delivery. Prompt contact helps us investigate and resolve the issue.

Return Instructions & Costs

Please contact us before sending an item back. Products may ship from different fulfillment partners, so the correct return address can vary.

If a return is required for a confirmed damaged, defective, or incorrectly shipped item, we’ll provide a prepaid return label or another prepaid return arrangement. You will not pay return shipping or a restocking fee for these eligible issues.

We’ll explain the next steps before you send anything.

Sizing & Change-of-Mind Returns

Many of our products are custom, made to order, or fulfilled specifically for each purchase.

Unless the product page states otherwise or applicable law requires it, we do not accept returns or exchanges for:

• Changing your mind.
• Selecting the wrong size, color, or style.
• Ordering the wrong product or ordering by mistake.

This restriction applies when the item supplied matches your order and its description. It does not apply when we or a fulfillment partner send the wrong item.

Please review product details and sizing information before ordering. If you’re unsure, email us for assistance.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We’ll try to stop the order, but cancellation may no longer be possible once production or fulfillment has begun.

For items that cannot ship within the stated timeframe, the cancellation and refund options in our Shipping Policy apply.

Refunds

Approved refunds are issued to your original payment method, and we’ll email you when the refund has been submitted.

For a confirmed damaged, defective, or incorrectly shipped item, an approved refund includes the affected item’s purchase price, applicable tax, and any original shipping charge paid for that item.

After a refund is issued, it may take 5–10 business days to appear, depending on your bank or payment provider.

Delivery Concerns

If your order has not arrived, or tracking shows delivery but you cannot locate the package, contact us. We’ll review the shipment and help investigate with the carrier or fulfillment partner.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Email support@ttopvibes.com for help before or after your purchase.

You’ll receive personal assistance from our U.S.-based small business. We aim to respond within one business day.